How to Transform Your Support Team with HubSpot’s AI Customer Service Agent

How to Transform Your Support Team with HubSpot’s AI Customer Service Agent

Today’s customers don’t just hope for fast support—they expect it. According to HubSpot’s 2024 State of Customer Service Report, 21% of people want their support issue resolved immediately, and nearly half expect answers within just a few hours.

That’s a lot of pressure on your team—especially if they’re buried in a sea of “How do I reset my password?” tickets while juggling complex customer needs.

This is where AI support can shine. With HubSpot’s AI Customer Service Agent (code-named Breeze), you can deliver 24/7, on-brand support for routine inquiries—without adding strain to your team. In fact, 91% of customer success leaders now consider AI chatbots effective at improving service.

At Pivot, we’ve seen this firsthand. As a 5-star rated HubSpot Solutions Partner, we help clients streamline their service operations with tools like Breeze—and the impact is truly transformative.

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