Scaling Customer Support with AI in HubSpot

Scaling Customer Support with AI in HubSpot

HubSpot's new wave of AI features is a game changer for support teams. Here’s how to make the most of it—with expert help from Pivot.

When support requests pile up and your team’s stretched thin, it’s tempting to look for a silver bullet. But here’s the reality: scaling customer support takes more than faster replies. It takes strategy, the right tools—and now, a solid dose of AI.

Good news! HubSpot has rolled out a suite of powerful new AI and automation features in Service Hub that actually work. Better news? At Pivot, we’ve been rolling up our sleeves, exploring what these tools can do, and helping clients implement them thoughtfully, without overwhelming their teams or losing the human touch.

Let’s walk through what’s new, what’s next, and what it means for your support org.

 

 Read More
    marketing automation

    Be a Better Marketer with Marketing Automation

    Marketing in the digital age is no easy feat. Learn how to engage anonymous self-educating visitors and automate your important (but tedious) tasks.

    Frances Johnson Jul 20, 2020
    B2B Marketing

    The Problem with Buyer Personas

    We've had a long love affair with buyer personas. I've created more than I can count. But I'm done. Find out why and what we think is a better option.

    Jane Johnson Jun 24, 2020

    Subscribe to the Pivot Newsletter

    Each month we'll send you stuff we've learned or find interesting. Usually about HubSpot and B2B sales and marketing, sometimes about cats and corgis. 

    Privacy Note: We respect your privacy. Your information will not be shared with any third party and you can unsubscribe at any time.